FREQUENTLY ASKED QUESTIONS

FAQ's

WHAT METHODS OF PAYMENT DO YOU ACCEPT?


We accept PayPal and the following credit cards: Visa, Master Card, Discover and American Express.




WHEN WILL MY ORDER BE SHIPPED?


Please make sure your delivery address is correct. We aim to despatch your item (items) within 24-48 hours. Orders placed on Fridays will usually be posted out the next working day (Monday)




HOW DO I CHECK THE STATUS OF MY ORDER?


▲ You will receive an order confirmation once your order has been successfully transmitted ▲ If you would like to check the status of your order, please contact us for more information via the Contact page on the website




WHAT SHIPPING METHODS DO YOU USE?


▲ We use Royal Mail First Class with every purchase, which normally takes 1 to 3 days in the UK ▲ International orders will usually take up to 7 days to deliver ▲ If you do not receive your order within 7 (12 days for international orders) working days of your purchase, please contact us and we will resolve any issues as soon as possible




HOW DO I RETURN OR EXCHANGE AN ITEM PURCHASED?


▲ To return an item please contact us via the ‘Contact’ link on this website, stating your name, order number (found on your delivery confirmation email) and the reason you would wish to return/exchange, and you will be contacted as soon as possible ▲ You may return your item/s back to us within 10 days of receipt for a refund or to exchange it for a different size, provided it is in its original, unused condition with allowing tags and hygiene sticker attached. We will issue a full refund excluding the original delivery charge, or exchange the item for a different size/colour if requested ▲ Please note returns take up to 10 working days to process. Please be aware that refund/exchange costs are at the customers expense and will not be covered by us, you must pay the return delivery cost yourself ▲ Please note that any unwanted items must be returned to us in a saleable condition. Unfortunately any items which are found to have make-up stains on the garment cannot be exchanged or refunded ▲ The goods are your responsibility until they reach us so we recommend using a recorded delivery service




HOW DO I CANCEL OR EDIT A PLACED ORDER?


To cancel or edit an order, please contact us as soon as possible via the 'Contact' link on our website




HOW DO I USE DISCOUNT CODES ON YOUR STORE?


Upon adding products to the cart, you can enter a discount code in the input field labeled 'discount code' and then click the 'update total' or 'apply' button.




HOW DO I GET IN CONTACT WITH YOU WITH MORE QUESTIONS?


If you have any additional questions, feel free to send us an e-mail at info@kaleideswim.com or use the contact form on our website





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@2018 by Kaleide Swim

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