FREQUENTLY ASKED QUESTIONS
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept PayPal and the following credit cards: Visa, Master Card, Discover and American Express.
WHEN WILL MY ORDER BE SHIPPED?
Please make sure your delivery address is correct. We aim to despatch your item (items) within 24-48 hours. Orders placed on Fridays will usually be posted out the next working day (Monday)
HOW DO I CHECK THE STATUS OF MY ORDER?
▲ You will receive an order confirmation once your order has been successfully transmitted ▲ If you would like to check the status of your order, please contact us for more information via the Contact page on the website
WHAT SHIPPING METHODS DO YOU USE?
▲ We use Royal Mail First Class with every purchase, which normally takes 1 to 3 days in the UK
HOW DO I RETURN OR EXCHANGE AN ITEM PURCHASED?
▲ To return an item please contact us via the ‘Contact’ link on this website, stating your name, order number (found on your delivery confirmation email) and the reason you would wish to return/exchange, and you will be contacted as soon as possible
HOW DO I CANCEL OR EDIT A PLACED ORDER?
To cancel or edit an order, please contact us as soon as possible via the 'Contact' link on our website
HOW DO I USE DISCOUNT CODES ON YOUR STORE?
Upon adding products to the cart, you can enter a discount code in the input field labeled 'discount code' and then click the 'update total' or 'apply' button.
HOW DO I GET IN CONTACT WITH YOU WITH MORE QUESTIONS?
If you have any additional questions, feel free to send us an e-mail at firstname.lastname@example.org or use the contact form on our website